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Frequently Asked Questions
What are cake pops?
Cake pops are 3-4 bites of deliciously moist cake coated in only the finest chocolate and scrumptious toppings. The average cake pop is the size is 21 grams, though the character and holiday pops are usually larger.
How long do they last?
Our cake pops last 6 days at room temperature. Although we recommend eating them fresh, they can be refrigerated for a week and they can be frozen for up to 3 weeks! Just let them defrost until they reach room temperature and enjoy!
How are the cake pops packaged?
Each cake pop is also individually wrapped for maximum freshness. Pops must be stored in a dry & cool place, just like chocolate.
Do your cake pops contain nuts or nut byproducts? Are they gluten-free?
Unfortunately, our cake pops are not produced in a nut-free facility, so we cannot guarantee cross contamination with nut byproducts. In the future we hope to provide gluten-free and nut-free cake pops to accommodate certain dietary needs.
Where do I pick up my cake pops? Can they be shipped or delivered?
Currently Cake Ballerina is an online retailer. We have pickup locations and delivery options for all of DFW.
We offer shipping across the United States (excluding Hawaii and Alaska). During the warmer months of May through September, we include insulation with ice packs. The ice packs will increase the probability that the cake pops remain in a suitable condition.
The Cake Ballerina will not be held responsible for any damages incurred during shipping process.
Do you have a cancelation policy?
We require 72 hours notice prior to the expected arrival date of your order. There are no refunds on deposits of orders. No order can be refunded, exchanged or returned once it has been shipped or delivered by The Cake Ballerina.
When should I place my order?
For orders of 1-6 dozen, we kindly ask that you submit and confirm your order
5 business days prior to delivery date.
For orders of 6 dozen+ we require 7 business days’ notice.
Rush orders will incur a 15% surcharge.
How many cake pops should I order for my event?
We usually recommend 1-2 cake pops per person for any event. Many of our regular clients have mentioned that the cake pops are always a hit and tend to order 2 per person. What can we say... 1 cake pop is never enough!
Do I get a discount for large orders?
Yes! For every order of 10 dozen cake pops, you will receive one free dozen!